The all-in-one WhatsApp engagement and automation extension built for Openx CRM. Enables marketing, chat, bot automation and lead conversion — directly inside your CRM environment.
Openx WhatsConnect is a powerful add-on module for Openx CRM that brings full WhatsApp Business integration into your workflow. With it, you can manage chats, run marketing campaigns, deploy smart bots and convert conversations into actionable CRM leads — all from one dashboard.
Official WhatsApp Cloud API support: send bulk messages, multi-number support, rich media (images/videos/voice) via WhatsApp.
Real-time chat inside Openx CRM: customer messages appear in the CRM, linked to contact profiles, enabling seamless support and marketing.
Bot & automation flows: design triggers such as “when message contains keyword”, then respond with template, update lead status, convert to ticket or assign staff.
Campaigns & templates: create message templates, import contacts, schedule campaigns, use merge fields to personalize messages.
Lead capture & CRM alignment: inbound WhatsApp chats can auto-convert into leads in Openx CRM; chat logs and conversation history stay linked.
Multi-language & RTL support: supports multiple languages, enabling regional use including Arabic-/RTL markets.
Analytics & logs: monitor message status (sent/delivered/read), campaign results, chat logs for insights.
Unified Platform: Integrate WhatsApp marketing, support and lead generation inside the same Openx CRM you use — no separate tools.
Increased Responsiveness: Real-time chat and automated responses reduce delays and improve customer satisfaction.
Higher Conversion Rates: Personalized campaigns via WhatsApp tend to get higher engagement than generic email; chatbot flows capture leads automatically.
Scalable Automation: Once set up, the bot flows and templates handle repetitive tasks so your team can focus on higher-value work.
Better Data & Insights: Because everything lives in Openx CRM, you have full history of chats, campaign performance, and lead outcomes — helping you refine strategy.
Regional Advantage: With multi-language and RTL support, Openx WhatsConnect is ready for markets like Egypt, GCC and North Africa — aligning with your user base.
Brand Consistency & Control: Having the module under your brand (Openx) rather than external plugins gives more control, easier sales messaging and smoother client activation.
